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Senior Business Analyst

Locations: Oak Brook , IL


A national digital pharmacy, OptioRx, is focused on providing best-in-class patient care in niche therapeutics.  These therapies include compound custom medications for humans and animals, in the areas of fertility, home-infusion, and hospice. Headquartered in Oakbrook, Illinois, we are a national provider where we service (serve) 48 states and Washington D.C.  The OptioRx mission is to create and provide the highest quality care for patients by offering a broad range of pharmaceutical therapies. We are a committed partner to both patients and providers and are continually innovating.  Our commitment to patient care results in improved access and speed to therapy by offering services via our proprietary technology and accredited pharmacies.

At OptioRx we value team members with a committed confidence that supports our Core Values. Empowered – put trust in our people and empower them to succeed. Innovative – offer innovative solutions that target growth and scale of OptioRx on a national stage. Efficient – drive efficiency by creating economies of scale and expertise. Accountable – own our commitments and quality of our work, while holding ourselves accountable to drive real results. Ethical – ensure unwavering integrity and business ethics. Energy – move fast with a sense of urgency and honest communication.

Position summary

The Senior Agile Business Analyst is responsible for providing strategic business analysis services to business partners assisting in the support and delivery of all applications, specifically addressing level 2 and 3 escalated requests. Analyzes specific and complex business problems to be solved with applications. Assists in the identification and development processes and procedures within applications that are cost-effective and meet user requirements. Plans and executes unit, integration, and acceptance testing; and creates specifications for systems to meet business requirements. Startup experience preferred.  The Senior Agile Business Analyst will also manage program managers and business analysts.

Essential functions

  1. Support the agile software development teams (both on/offshore) to document the requirements, design, testing and deployment phases.
  2. Act as primary Subject Matter Expert in 1-2 business functions such as Pharmacy Operations, Procurement, Inventory, Sales, or Finance.
  3. Develop, maintain, and continuously progress in knowledge of business functions.
  4. Participate in the analysis and design of system solutions, providing assistance and direction to the business and to development teams, leveraging the Agile methodology from Concept, Analysis/Requirements through Development, QA, Implementation and Decommission.
  5. Analyze impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews.
  6. Provide analysis and recommendations to consistently improve business processes and technology with analysis, providing both design and execution of training of customers, help desk personnel and system developers on new and existing processes.
  7. Manage issues resolution with appropriate levels of urgency with customers, helpdesk personnel and developers using solid negotiation and conflict management skills, escalating to management and senior leadership appropriately.
  8. Independently run medium to large sized projects, leading application, infrastructure, quality, and business resources.
  9. Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers to advance system efficiency and overall IT perception and support.
  10. Other duties as assigned.


  1. Bachelor’s degree and three to five years of agile business analyst experience at a manager level or any similar combination of education and experience.
  2. Working knowledge of business processes, system development and process improvements.
  3. Proficient in gathering business requirements, process flows and use cases.
  4. Experience with modeling and mapping as-is and to-be business processes.


  1. Certified Scrum Master Preferred

Specialized Skills

  1. Underlying skills that enables an employee to perform effectively on the job.
  2. Excellent verbal and written communication with demonstrated ability to interact with all levels of an organization.
  3. Demonstrated ability to maintain ethics, integrity and confidentiality needs for human resources, including professional conduct and maintenance of a degree of separation between personal and professional relationships with other employees of the company.
  4. Experience working in a start-up or fast paced environment with demonstrated ability to multi-task daily preferred.

Technical Skills

  1. Underlying skills that enables an employee to perform effectively on the job.
  2. Must have expert level proficiency with Agile methodologies and be able to facilitate all scrum ceremonies and write complete user stories.
  3. Must have expert level proficiency with MS Office applications, internet, web-based applications, and other office equipment.
  4. High level of competency in use of technology, project management tools such as Jira, and

Applicants must be able to pass a background investigation prior to employment.

Physical Requirements

  1. Ability to continuously sit for long periods of time.
  2. Ability to bend or squat occasionally.
  3. Ability to lift up to 10 pounds occasionally.

Application Form