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Operations Support Manager

Departments: Operations
Locations: Oak Brook , IL


A national digital pharmacy, OptioRx, is focused on providing best-in-class patient care in niche therapeutics.  These therapies include compound custom medications for humans and animals, in the areas of fertility, home-infusion, and hospice. Headquartered in Oakbrook, Illinois, we are a national provider where we service (serve) 48 states and Washington D.C.  The OptioRx mission is to create and provide the highest quality care for patients by offering a broad range of pharmaceutical therapies. We are a committed partner to both patients and providers and are continually innovating.  Our commitment to patient care results in improved access and speed to therapy by offering services via our proprietary technology and accredited pharmacies.

At OptioRx we value team members with a committed confidence that supports our Core Values. Empowered – put trust in our people and empower them to succeed. Innovative – offer innovative solutions that target growth and scale of OptioRx on a national stage. Efficient – drive efficiency by creating economies of scale and expertise. Accountable – own our commitments and quality of our work, while holding ourselves accountable to drive real results. Ethical – ensure unwavering integrity and business ethics. Energy – move fast with a sense of urgency and honest communication.

Position summary

As the Operations Support Manager, you will provide administrative and operational support to the operations team. You will handle the flow of documents through the business and ensure that all operations responsibilities are completed accurately and delivered with high quality and in a timely manner. Provide support to Operations, Procurement, Credentialing, and Licensing, Program Development, as well as the Governance and Quality functional areas.

Essential functions

  • Complete department forms and documents, applications, and surveys as requested.
  • Manage day-to-day scheduled meetings through a shared Outlook calendar, updating meetings depending on space and conference room availability needs.
  • Provide timely, courteous responses to all requests and inquiries, maintaining the highest levels of confidentiality when warranted including phone calls, staff personnel, processing items requiring signature approval, routing documents for distribution, composing correspondence, filing, faxing, and mail.
  • Provide general administrative support to departmental staff as necessary, which includes, but would not be limited to mailings, photocopying, ordering, and supplying office supplies, word processing requests, expense report submissions, meeting set up, meeting tear down, etc.
  • Provide support to manage and maintain licensure of pharmacy and staff within system. This includes tracking of new licenses, renewal or certification reminders, processing of new licensure applications (where applicable) and provide the management team cross-functional support to in functional areas that pertain to credentialing and licensures.
  • Track other certification and accreditation as needed (DEA registration, URAC, etc.)
  • Manage final copies of contracts, applications, and other documentation for easy retrieval.
  • Participate in all new vendor implementation meetings held by the operations team.
  • Responsible for assisting and coordinating travel arrangement options and communication with staff arriving to corporate for meetings or training.
  • Provide support for pharmacies for any facility needs.
  • Prepare communications to vendors, stores, and internal recipients.
  • Gather information from pharmacy management systems as requested.
  • Updates job knowledge by participating in educational opportunities on a routine basis.


  1. Pharmacy Technician training (Certified Pharmacy Technician a plus).
  2. Experience with and knowledge of pharmacy management systems

Professional Experience

  1. Minimum 2-5 years’ experience in a pharmacy.


  1. Pharmacy Technician

Specialized Skills

  1. Underlying skills that enable an employee to perform effectively on the job.
  2. Excellent organizational skills to effectively prioritize duties and responsibilities.
  3. Professional and Excellent verbal, written, and grammatical skills including telephone etiquette. Strong attention to detail.
  4. Demonstrated tact and independence when handling internal and external contacts.
  5. Ability to work independently, as well as in a group setting. Ability to make decisions, as well as exercise judgment and discretion in daily and administrative tasks. Understanding and ability to maintain confidentiality.
  6. Proven ability to multi-task, work in a very fast-paced, dynamic environment, can embrace change, and handle stress/pressures of the job in a tactful, professional manner.
  7. Knowledge of the pharmaceutical, pharmacy, or healthcare setting is preferred.

Technical Skills

  1. Underlying skills that enable an employee to perform effectively on the job.
  2. Excellent computer skills, Technology savvy with website tools, MS Office Word, PowerPoint, Excel, etc.
  3. Ability to easily adapt to learning new software systems they may not be familiar with (i.e., Adobe Acrobat, DocuSign,, LastPass,, and others as deemed necessary for the position).

Applicants must be able to pass a background investigation prior to employment.

Physical Requirements

  • Ability to continuously sit for extended periods of time.
  • Ability to bend or squat occasionally.
  • Ability to lift to 10 pounds occasionally.


Application Form