COMPANY BACKGROUND & CULTURE
A national digital pharmacy, OptioRx, is focused on providing best-in-class patient care in niche therapeutics. These therapies include compound custom medications for humans and animals, in the areas of fertility, home-infusion, and hospice. Headquartered in Oakbrook, Illinois, we are a national provider where we service (serve) 48 states and Washington D.C. The OptioRx mission is to create and provide the highest quality care for patients by offering a broad range of pharmaceutical therapies. We are a committed partner to both patients and providers and are continually innovating. Our commitment to patient care results in improved access and speed to therapy by offering services via our proprietary technology and accredited pharmacies.
At OptioRx we value team members with a committed confidence that supports our Core Values. Empowered – put trust in our people and empower them to succeed. Innovative – offer innovative solutions that target growth and scale of OptioRx on a national stage. Efficient – drive efficiency by creating economies of scale and expertise. Accountable – own our commitments and quality of our work, while holding ourselves accountable to drive real results. Ethical – ensure unwavering integrity and business ethics. Energy – move fast with a sense of urgency and honest communication.
We are seeking an innovative and entrepreneur-minded operator who is eager to work for a growing business aligned with providing personalized care to patients. As the Divisional Manager for OptioRx, you will be responsible for the strategic direction, development, and growth of the company’s compounding business spanning both human and veterinary categories. This individual will leverage her/his extensive Compounding Pharmacy expertise, to innovate product and service offerings with patient access in mind and create opportunities to deliver national compounding services through our pharmacy centers of excellence and a centralized service hub. Candidate will play a key role in setting strategy decisions, overseeing, owning, and managing the entire compounding business operations and strategy. Ultimately, this individual’s goal is to provide leadership and direction as well as define and enhance sales strategy, operational processes, policies and procedures for compounding labs and programs, provide clinical operations expertise, and owns the P&L for all compounding business nationally. He or She is responsible for direct oversight and management of quality, risk mitigation, and compliance of all state, federal, and local pharmacy rules and regulations governing pharmaceutical compounding. He or She will support and direct pharmacy managers, lab managers, techs, pharmacy operations staff, and pharmacists across the OptioRx platform of Compounding pharmacies. Effectively manages the Compounding pharmacies, maximizing the pharmacy sales, profit, compliance, quality, and patient experience. The position may involve up to 70% travel.
- Own and manage the P&L as well as the budget and growth plans while overseeing day-to-day operations and direct level supervision to PIC and Managers, ensuring each pharmacy meets or exceeds corporate and operational expectations in all functional areas
- Ensure OptioRx has proper operational controls, and administrative and operational reporting procedures: implement business strategies, plans, processes, and procedures to ensure best practices and maximize operating efficiencies. Six-Sigma mentality to drive operational performance and efficiency.
- Ability to provide compounding expertise and recommendations for the pharmacies. Including answering questions and requests, recommending proper API and compounding techniques.
- Focus on a metrics-driven operating and management style. Implement metrics and processes to collect and analyze the data to better manage the business and effect positive change.
- Develop strategic and operational plans for the team, managing execution, measuring, and delivering results.
- Oversees and directs the development, implementation, and administration of pharmacy programs, while driving consistency across individual service locations
- Manage pharmacy operations through each respective pharmacy general manager, ensuring compliance with State and Federal laws, as well as conformity with OptioRx Policies and Procedures
- Integrate into the company’s culture and ensure a positive work climate that enables OptioRx to attract, retain, and motivate high-performing employees.
- Oversee and hold the leadership team accountable for the quality and timeliness of product deliverables.
- Be the leader for business both internally and externally – solicit/value employees’ perspectives and recruit talent.
- Lead the integration of the business into OptioRx and find synergy opportunities to drive growth.
- Possess executive presence, effective communication skills, verbal and written.
- Hold an unquestioned level of personal integrity, ethics, and excellent interpersonal.
- Other duties as assigned by OptioRx
- Bachelor of Science in Pharmacy or Doctor of Pharmacy Degree Pharmacy
- Formal compounding training/certifications (i.e., PCCA, ACA, ASHP) required.
- Must have over 10 years of pharmacy compounding experience running, managing, or owning a multi-state compounding pharmacy.
- Extensive knowledge of USP 795, 797 and 800 compounding standards.
- Experience assessing and improving infrastructure, i.e., leverage and implement reliable systems and cost-effective processes from top to bottom to support next stage of growth and permit real-time decision making.
- Proven track record in leading, coaching, building successful teams, and developing leaders.
- Prior experience managing a multi-unit diverse pharmacy mix is a plus.
- Commitment to continuous process improvement, background in Lean Six Sigma principles preferred.
- Experience in core elements of compounding pharmacy and business operations, including purchasing, customer service, financial management, operational excellence, clinical programs, and inventory control.
- Ability to balance multiple projects and adapt to new issues/assignments as business needs change.
- Experience hiring, training, and developing team members.
- Strategic and growth-oriented mindset
- Demonstrated ability to influence, negotiate and have a sales/growth perspective are key requirements for success in this role.
- Self-starter that takes ownership and an inventive problem solver with a high level of personal and team accountability
- Operates with the highest level of ethics, compliance, professionalism, and integrity
- Experience as a compounding pharmacist, applying clinical knowledge to appropriateness of compound prescription orders, working collaboratively with the clinical team, product development and compounding pharmacists and techs.
- Proficient in reading, writing, and implementing SOPs consistent with corresponding regulatory bodies, payer entities, and company policy and expectations.
- Extensive experience auditing processes, conducting gap analyses, and making corresponding SOP changes to ensure compliance.
- Experience in establishing accreditation through PCAB or other accrediting body and history of maintaining standards established by the corresponding accreditation agency.
- Valid and active pharmacist license
- 15+ years of director-level pharmacy operations leadership experience in the compounding pharmacy environment.
- Firm understanding and experience with pharmacy accreditation, associated compliance, and remediation. The candidate would be responsible for either the implementation or maintenance of associated accreditation(s), e. PCAB.
- Maintains pharmacological knowledge by attending educational workshops: reviewing professional publications; establishing personal networks.
- Proficient in compounding procedures, quality assurance/control checks and preparation of compounded medications.
- Training on calibration, maintenance, and use of appropriate equipment to compound prescription orders and monitor the compounding environment.
- Must have knowledge of basic principles, theories, laws, policies, and procedures that pertain to compounding- specifically USP <795>, <797>, <800>, other USP general chapters, and best compounding practices.
- Strong ability to collaborate with stakeholders across the organization to include Pharmacy Business Development, Corporate Strategy and Development, Pharmacy Analytics and Reporting, Finance, Product Development, Provider Sales, Marketing, Pharmacy and Trade Relations.
- Knowledge and experience in the Compound pharmaceutical supply chain and competitive landscape.
- Background in external collaborative organizations such as Alliance for Pharmacy Compounding, PCCA and other trade organizations.
- Underlying skills that enable an employee to perform effectively on the job.
- High degree of proficiency with technology use, MS Office Suite (Excel, Word, PPT), Outlook & Internet applications, pharmacy management systems, PCCA or other compounding software used by pharmacies.
- Must have excellent communication skills, both written and verbal, and experience with communication at an executive level, small to midsize groups
- Strong analytical, prioritizing, interpersonal, problem-solving, budgeting, project management (from conception to completion), & planning skills
- Experience working with project management tools, such as Asana or Monday.Com, is preferred.
Successfully pass background check prior to employment.
- Ability to continuously sit and stand for extended periods of time.
- Ability to bend or squat occasionally.
- Ability to lift up to 40 pounds.